- Introduction
This Privacy Policy applies to Casino SkyCity Queenstown and governs the collection, use, storage, and disclosure of personal information in connection with its operations. This document is intended to be read in conjunction with the New Zealand Information Privacy Principles as set out in the Privacy Act 2020.
By engaging with Casino SkyCity Queenstown, whether in person at the venue or through any associated service, individuals acknowledge that their personal information may be collected and processed in accordance with this Privacy Policy.
- Information Collected
Casino SkyCity Queenstown may collect personal information including, but not limited to:
- Full legal name, date of birth, and government-issued identification details
- Contact information, including residential address, telephone number, and email address
- Financial information required for regulatory compliance purposes
- Gaming activity data associated with the use of a loyalty or membership card
- Records of transactions conducted at the venue
Personal information may be collected at the point of registration, during account or membership setup, at the venue in person, and through any formal request or correspondence submitted to Casino SkyCity Queenstown.
- Purpose of Collection
Personal information collected by Casino SkyCity Queenstown may be used for the following purposes:
3.1 Gaming Operations
To enable participation in gaming activities at the venue, including through the use of a loyalty or membership card associated with the SkyCity Entertainment Group.
3.2 Regulatory Compliance
To meet obligations imposed by applicable New Zealand law, including requirements under anti-money laundering legislation, know-your-customer obligations, and gambling regulatory requirements administered by relevant authorities.
3.3 Monitoring and Safety
To monitor gaming activity for responsible gambling purposes, identification of at-risk individuals, and compliance with venue-specific regulatory conditions.
3.4 Identity Verification
To verify identity for account creation, access to records, and the fulfilment of legal obligations.
3.5 Service Administration
To administer membership accounts, process requests, and respond to formal enquiries submitted by individuals.
- Disclosure of Personal Information
Casino SkyCity Queenstown may disclose personal information in the following circumstances:
- To related entities within the SkyCity Entertainment Group, including entities located in Australia, where necessary for operational or compliance purposes
- To overseas organisations engaged to assist in the provision of services, including identity verification providers, booking systems, and competition or promotion administrators
- To law enforcement agencies, regulatory bodies, or other authorities where disclosure is required or permitted by law, including for the purposes of preventing fraud, money laundering, or other criminal activity
- To third parties where an individual has provided explicit consent for such disclosure
Casino SkyCity Queenstown does not sell personal information to third parties for commercial purposes.
- Data Retention
Personal information collected by Casino SkyCity Queenstown is retained for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Retention periods are determined by:
- Obligations under anti-money laundering and counter-financing of terrorism legislation
- Requirements to maintain records for regulatory audit purposes
- Dispute resolution and fraud prevention obligations
- Any other legal or contractual requirement applicable to Casino SkyCity Queenstown
Personal information may be retained after the cessation of a membership or the conclusion of a visit to the venue where retention is required for these purposes.
- Access to Personal Information
Individuals have the right to request access to personal information held about them by Casino SkyCity Queenstown. The following procedures apply:
6.1 General Access Requests
Individuals may submit a formal request to access personal information held by Casino SkyCity Queenstown. Requests must include sufficient identification to verify the identity of the requesting individual.
6.2 Player Expenditure Records
Requests for Player Expenditure Records must be submitted using the designated Privacy Act Request Form for Player Expenditure Records. This form may be submitted in person at the venue or electronically to the designated privacy contact address. Appropriate identification must accompany all such requests.
6.3 Membership Account Details
Individuals who hold a loyalty or membership account may access their membership details by visiting the Guest Services desk at the venue.
- Correction and Deletion of Personal Information
Individuals have the right to request correction of personal information held by Casino SkyCity Queenstown where that information is inaccurate, incomplete, or out of date. Requests for correction must be submitted in writing and include sufficient detail to identify the information in question.
Where an individual requests deletion of personal information, Casino SkyCity Queenstown will assess the request against applicable legal retention obligations. Deletion will be carried out within a reasonable timeframe where no legal obligation requires continued retention.
Individuals may withdraw previously provided consent for the processing of personal information, subject to any overriding legal basis for continued processing.
- Overseas Transfers
Personal information held by Casino SkyCity Queenstown may be transferred to, or accessed by, entities located outside New Zealand, including related entities within the SkyCity Entertainment Group in Australia and third-party service providers engaged for specific operational purposes. Such transfers are conducted in accordance with applicable privacy law and subject to appropriate safeguards where required.
- Security
Casino SkyCity Queenstown takes reasonable steps to protect personal information from unauthorised access, disclosure, alteration, or destruction. Security measures apply to information held in both physical and electronic form. Where personal information is disclosed to third parties, Casino SkyCity Queenstown requires that appropriate protections are maintained.
- Minors
Casino SkyCity Queenstown does not knowingly collect personal information from individuals under the legal age for participation in gambling activities. Age verification procedures are applied in accordance with applicable regulatory requirements. Where personal information is identified as having been collected from a minor, it will be deleted without undue delay.
- Contact for Privacy Matters
Questions, concerns, or requests relating to this Privacy Policy or the handling of personal information by Casino SkyCity Queenstown may be directed to the designated privacy contact at the venue. Requests submitted electronically should be directed to the privacy contact address maintained by the SkyCity Entertainment Group.
Casino SkyCity Queenstown will respond to privacy-related requests within a reasonable timeframe in accordance with the requirements of the Privacy Act 2020.
- Changes to This Policy
Casino SkyCity Queenstown reserves the right to amend this Privacy Policy at any time. Updated versions of this Privacy Policy will be made available at the venue and through applicable communication channels. Continued engagement with Casino SkyCity Queenstown following publication of an updated Privacy Policy constitutes acknowledgement of the revised terms.